What happens to our current vendor contracts?
During discovery we map every contract and renewal date. Cutovers are timed to avoid double-paying wherever possible; where an early exit still makes sense, we quantify the cost first so the decision is yours, made with full information.
Do we keep our phone numbers?
Yes. All existing business numbers port to the new platform with zero missed calls — porting runs in parallel and the switch happens only when the new service is verified.
Is our data used to train AI models?
Never. Your AI assistant runs inside your private, governed environment. Your drawings, proposals, and emails are used to answer your team's questions — not to train public models — and every AI agent is registered, permission-limited, and audit-logged.
What is not included in the $300 rate?
Three things, all disclosed up front: building-sized networking (see the scoping section), hardware capital purchases (at open-book cost + fixed 5%), and genuinely non-standard scoped projects such as custom software development. Everything else your people touch — support, security, backup, phones, AI, onboarding, offboarding, projects, and workshops — is in the rate.
What does offboarding actually include?
Within minutes of your instruction: access revoked across every system, mailbox and files preserved and delegated to a manager, licences reclaimed, and the device wiped and prepared for its next user. Departures stop being a security event.
What if we grow past 125 people — or shrink?
Below 125, the rate simply extends and contracts per user, monthly. If growth takes you beyond 125, we re-baseline together at a quarterly review before anything changes — with the same transparency as everything else.
What are the contract terms?
An annual partnership, invoiced monthly, with per-user proration as your headcount changes. The onboarding fee is due at signing and covers your full migration. Full terms are provided in the master services agreement alongside the firm quote.
How disruptive is the migration, honestly?
The heavy lifting happens in the background: mail and files sync in parallel before any switch, phones port only after verification, and every cutover is scheduled around your deadlines. Most staff experience the change as a new sign-in on a Monday morning — with training booked the same week.
If there's ever a real security incident, who do we actually call?
Us — one number, any time, day or night. You never need to figure out whether it's an endpoint problem, an identity problem, or a backup problem before you know who to call; that triage is our job, not yours. The same accountable team that watches your environment 24/7 is the team that responds.
Do you support both Windows and Mac?
Yes. The platform, security stack, and support model all work the same regardless of which one your team prefers — device management, threat protection, and backup are not limited to a single operating system.
We already have someone doing IT internally — does this replace them?
Not necessarily. Many clients keep an internal person focused on high-value, business-specific work while Aptik handles the platform, security, and support load underneath them. We're happy to define that division of labour together during discovery rather than assume one model fits everyone.
How does billing actually work?
One invoice, once a month, at your per-user rate times your current headcount. Capital purchases like workstations appear as their own line at cost plus a fixed 5%, with the supplier invoice attached. No usage metering, no surprise line items.
Can we start with a pilot group instead of all 70 people at once?
Yes — a phased rollout by department or office is common and often makes the transition feel calmer for everyone. The per-user rate simply applies to however many people are onboarded at each stage, and the full migration plan can be sequenced around whatever makes sense for your calendar.
If we ever decided to leave, what happens to our data?
It's yours; it stays yours. Your Microsoft 365 tenant, files, mail, and identity infrastructure belong to Select Engineering, not to Aptik — we manage it, we don't own it. We provide a full, documented handover of access and data on the way out, the same way we'd expect from any partner we trusted with our own business.